This industry is filled with stereotypical theories of what tow truck companies are and what they do. Being that there is no representation, we ourselves as towing providers have to put the best foot forward to drop what people’s preconceived ideal of towing companies are.
Towing with compassion
Something that is typically overlooked is typically when people are calling for a tow service, a tire change, a winch out, a fuel delivery or a lockout they are in a predicament where they’re in need of immediate assistance. Emotions run very high when you’re a stranded motorist and it’s easy for towing operators to get rubbed the wrong way by a frustrated customer.
take a minute and imagine if you will, you’re having a bad day you were late for work you had to stay later, the kids are waiting for dinner, you’re rushing around and everything that day is not going according to plan. You go out to your car you’re driving home and something happens. You take out your phone you Google, towing company near me Avon Park or towing company near me Sebring, and as you call companies your service is rude and the price is high. By the time you find someone who can actually come out for an affordable price you’re even more frustrated.
so what do you do?
I call the method Seasall’s way and we focused primarily on helping the customer as efficiently as possible and as fast as possible.
Customer service is the business. We are in it strictly to help stranded motorists get on the road as fast and as safe as possible. nobody wants to come outside to a dead battery or a flat tire. most people never think of leaving the grocery store with children in the car and the car breaking down.
taking this into account will help the towing operator put ease to the customer to let them know that we not only understand but it possibly been there before.
working with compassion empathy speed and accuracy are key components to continuous success.
we thrive and strive on customer satisfaction.
so whether there is a flat tire a car that needs to be pulled out of the sand you lost your keys in the car you ran out of fuel or your battery is dead and you need a jump or a tow shorter long distance we’re here to help!
if you find yourself in this predicament and your car stalled don’t hesitate to call Seasall!